This is a question that is often asked: Are SMS to Email solutions and Email to SMS based services the same type of system? The answer is no, while the nomenclature seems similar, the actual types of services offered are very different.
While a significant amount of focus is on the standard of sending SMS from an email client (Email to SMS), SMS to Email is also very relevant. SMS to Email enables text messages to be forwarded to dedicated email addresses; these would have been originally sent from a phone to a dedicated mobile number via SMS.
The uses of such a service are varied, and definitely specific to the business involved. However, as an overall summary, a person, such as an employee, can send a single SMS that could then be forwarded to multiple staff, as well as customer email addresses.
For example, a business can advertise a mobile number that customers can text their information to or supply feedback regarding a product. This is then relayed to dedicated customer support or marketing department email recipients for categorization, activation and storage. This allows crucial real-time but low expense interaction between your business and customers. Another use of this type of service, is an employee texts in a sale’s order number and the SMS is forwarded to dedicated email addresses for logging, storage and processing.
Using Text Messages/SMS/Mobile Marketing in Business 